Manager - Technical Support Engineer

Kaseya · Bangalore, India (On-site)

Company: Kaseya
Location: Bangalore, India (On-site)
Employment type: Full-time
Experience: 8+ years
Listed on FindJobsIndia: 2026-11-10

Kaseya is hiring for this role in Bangalore, India. Working from the office is required for this position. Going by the listing, Zendesk, Salesforce Service Cloud and Ticketing Systems are part of the brief.

Responsibilities

The day-to-day is summed up below, going by the listing:

Direct and manage project execution concerning Zendesk across the team
Decisions regarding salesforce service cloud tasks that formerly required authorization are now entirely your responsibility
When ticketing systems priorities compete, you determine the sequence of execution
Guide junior staff on standard operating procedures for SLA tracking and enforcement
Plan and organize strategic objectives related to CSAT
Critical choices on escalation management that previously awaited management review now come directly to you
Resolving chronic knowledge base management bottlenecks falls directly under your purview instead of being passed upward
Evaluate and enhance team coaching workflows on a continuous basis
There's real latitude built into this role at Kaseya — leadership's involvement is reserved for the calls that genuinely need it

Requirements

Experience: 8+ years
Skills: Zendesk, Salesforce Service Cloud, Ticketing Systems, SLA Management, CSAT, Escalation Management, Knowledge Base Management, Team Coaching, Process Improvement, Technical Support

ABOUT THE COMPANY

In its own words, Kaseya is "the leading provider of AI-powered IT management and cybersecurity software".

ELIGIBILITY CRITERIA

Experience: 8+ years
Technical Skills:
Zendesk
Salesforce Service Cloud
Ticketing Systems
SLA Management
Also Listed:
CSAT
Escalation Management
Knowledge Base Management
Team Coaching
Additional Skills:
Process Improvement
Technical Support

You may also find [Salary Guide](/salary-guide) useful while you prepare.

Looking to compare options first? Browse [Other Jobs in Bangalore](/jobs?l=Bangalore).

INTERVIEW PREPARATION

The skills below will be tested on substance, not familiarity — sample questions follow:

Technical Support — expect something like “Where have you used Technical Support, and what was the hardest part? Pick the example you know best.”
Zendesk — expect something like “Expect to be asked to describe how you'd design triggers and views so agents are not fighting the queue. Numbers help, if you have them.”
Salesforce Service Cloud — expect something like “Give me a concrete example of your Salesforce Service Cloud work you're genuinely proud of.”

Kaseya wants 8+ years of relevant experience — vague answers will draw follow-up questions.

These independent sites collect interview questions reported by past candidates; they are not affiliated with the hiring company:

[Engineering Manager Interview: 10 Most Common Questions, and How to](https://www.youtube.com/watch?v=WKwsEkMLPLM) — via YouTube

EMPLOYER REVIEWS

Kaseya holds a 4.2 star rating on Google across 194 public reviews. That score is collected by Google from customers and staff, not verified by this site and not submitted by the employer, and it reflects the company overall rather than this specific role. No individual review text is published here.

Apply on Kaseya's official careers page

Frequently asked questions

What does Kaseya pay for this position?

Compensation isn't disclosed here; the range is something to raise with the recruiter.

What experience level is Kaseya looking for in this hire?

Kaseya wants 8+ years of relevant experience — with Zendesk, salesforce service cloud, ticketing systems and SLA management named among the skills.

Is this position at Kaseya in-office or remote?

This one runs on an on-site basis, and the job is in Bangalore, India.

Where's the official link to apply for this role at Kaseya?

Kaseya takes applications on its official careers page — Apply Now above takes you to the official listing.