Lead - Solution Engineer
Freshworks · Chennai, Tamil Nadu, India (On-site)
- Company
- Freshworks
- Location
- Chennai, Tamil Nadu, India (On-site)
- Employment type
- Full-time
- Experience
- 6-8 years
- Listed on FindJobsIndia
- 2026-11-11
Freshworks is hiring a solution engineer to work on-site in Chennai, Tamil Nadu, India, seeking candidates with 6-8 years of relevant experience. Key focus areas include IT Operations, ITOM, Pre‑Sales, and enterprise software.
Responsibilities
The main tasks include the following:
- Work with enterprise clients to assess technical needs, support the sales team during discovery calls, deliver customized product demos, and demonstrate the value of Freshworks ITOM and enterprise software solutions while leading pre‑sales activities
- Bring six to eight years of experience that blends solution engineering or IT operations, strong communication and presentation skills, the ability to collaborate across functions, and a solid understanding of ITOM and ITAM platforms such as ServiceNow, BMC, or Lansweeper, together with extensive knowledge of cloud and on‑premise infrastructure
- Identify root causes rather than just addressing immediate symptoms
- Contribute to prioritisation decisions after gaining sufficient context
Requirements
- Experience: 6-8 years
- Skills: Solution Engineering, IT Operations, ITOM, ITAM, Product Demonstrations, Technical Sales, Cloud Infrastructure, Networking, Virtualization
ABOUT THE COMPANY
Freshworks works in the choice that can make or break a sector and is headquartered in San Mateo.
ELIGIBILITY CRITERIA
- Experience: 6-8 years
- Technical Skills:
- Solution Engineering
- IT Operations
- ITOM
- Also Listed:
- ITAM
- Product Demonstrations
- Technical Sales
- Additional Skills:
- Cloud Infrastructure
- Networking
- Virtualization
Worth a look before applying: [Browse Companies](/companies).
You can also check [Other Jobs in Chennai](/jobs?l=Chennai) to see what else is open nearby.
INTERVIEW PREPARATION
Depth on the skills below matters more than breadth — rehearse how you actually used each one:
- Solution Engineering — “What's a question about solution engineering that would separate someone who's used it from someone who's just read about it? One concrete example is enough.”
- IT Operations — “What's the most complex thing you've done with IT Operations? Numbers help, if you have them.”
- ITOM — “What's one thing about ITOM that took you longer than expected to really understand? Be specific about your own part.”
The role is pitched at 6-8 years of relevant experience — expect to be asked for specific outcomes from that level of work.
Because this position carries senior responsibilities, be prepared for at least one evaluation phase to focus on advanced architectural concepts and technical strategy rather than basic execution.
These independent sites collect interview questions reported by past candidates; they are third‑party sites, not the employer's:
- [Presales / Solutions Engineer / Systems Engineer Interview Questions &](https://www.youtube.com/watch?v=bfD6xGQxa28) — via YouTube
SALARY & BENEFITS
Compensation: not disclosed by the employer. Market estimate: ₹18.6L - ₹20.6L per year for the general 'Lead' role (via AmbitionBox) — a published average for the role, not an offer. The number aggregates employers nationally; what Freshworks pays for this role in this location may sit well above or below it.
Perks go unmentioned in the original posting — those details usually come up later in the process.
- Standard working hours: 40 per week
- Visa sponsorship: Not offered for this role
EMPLOYER REVIEWS
Freshworks holds a 4.5 star rating on Google across 1245 public reviews. That score is collected by Google from customers and staff, not verified by this site and not submitted by the employer, and it reflects the company overall rather than this specific role. No individual review text is published here.
Apply on Freshworks's official careers page
Frequently asked questions
What background do I need for this role at Freshworks?
The stated requirement is 6-8 years of relevant experience — alongside hands-on solution engineering, IT operations, ITOM and ITAM.
Do I need to relocate for this role at Freshworks?
The location is Chennai, Tamil Nadu, India — this one runs on an on-site basis.
What does Freshworks pay for this position?
No salary appears on the listing — similar roles in India average about ₹18.6L - ₹20.6L per year for the general 'Lead' role, according to AmbitionBox.
What's the application process for this role at Freshworks?
Applications are handled on Freshworks' own site; the Apply Now button above links there.