Customer Support Representative I
HighLevel · India (Remote Solely)
- Company
- HighLevel
- Location
- India (Remote Solely)
- Employment type
- Full-time
- Experience
- 2+ years
- Listed on FindJobsIndia
- 2026-11-12
HighLevel wants to hire for this role in India, with 2+ years of relevant experience and Technical support, Customer service and Troubleshooting on the list of requirements. It is listed as a remote position.
Responsibilities
The scope of this role covers the points below, according to the job description:
- Provide exceptional user assistance by maintaining clear communication, following up proactively, and advocating internally for customer issues
- Manage incoming user requests skillfully across various channels while balancing priorities, exercising good judgment, and guiding clients toward self-service options
- Diagnose software, system, and network complications, maintain precise incident records, and evaluate unreleased product versions
- Candidates need a minimum of two years of background in technical support within a product-oriented environment, ideally B2B SaaS
- Essential qualifications include strong analytical capabilities, composure under pressure, meticulous note-taking, familiarity with ticketing tools, and professional fluency in written and spoken English
Requirements
- Experience: 2+ years
- Skills: Technical support, Customer service, Troubleshooting, Ticketing systems, Communication, Analytical skills
ELIGIBILITY CRITERIA
- Experience: 2+ years
- Technical Skills:
- Technical support
- Customer service
- Troubleshooting
- Ticketing systems
- Analytical skills
Worth a look before applying: [Browse Jobs](/jobs).
INTERVIEW PREPARATION
The skills below are where the questions will start; expect follow-up questions on the details:
- Technical support — “What's a limitation of Technical support you've had to work around? Numbers help, if you have them.”
- Customer service — “Expect a question on a time you turned around an angry customer, specifically. Be specific about your own part.”
- Troubleshooting — “Expect to be asked to describe how you work through a problem when the first thing you try doesn't fix it. One concrete example is enough.”
The experience asked for here is 2+ years of relevant experience, so expect to be asked for specific outcomes from that level of work.
Write-ups of interviews for this kind of role are collected on the sites below (the employer does not operate any of them):
- [Top 20 Customer Service Representative interview questions and answers](https://www.youtube.com/watch?v=YaepgE7IPA8) — via YouTube
SALARY & BENEFITS
Compensation: not disclosed by the employer. Market estimate: ₹2.5L - ₹4.8L per year (via PayScale) — a published average for the role, not an offer. Treat that as context rather than an offer band: it covers all employers nationwide, not HighLevel and not this city.
No perks are itemized in this listing, and that's common, and not a signal either way.
- Standard working hours: 40 per week
- Visa sponsorship: Not provided for this position
EMPLOYER REVIEWS
HighLevel holds a 4.9 star rating on Google across 7405 public reviews. That score is collected by Google from customers and staff, not verified by this site and not submitted by the employer, and it reflects the company overall rather than this specific role. No individual review text is published here.
Apply on HighLevel's official careers page
Frequently asked questions
What qualifications does HighLevel expect for this role?
Expect to need 2+ years of relevant experience, and familiarity with technical support, customer service, troubleshooting and ticketing systems.
Is this role at HighLevel remote, hybrid, or on-site?
India is where it sits, and the listing gives the arrangement as remote solely.
How much can I expect to earn in this role at HighLevel?
The employer doesn't give a number here; similar roles in India average about ₹2.5L - ₹4.8L per year, according to PayScale.
How can I apply directly for this opening at HighLevel?
HighLevel receives applications directly; the Apply Now button above links there.